Legal
Privacy Policy
This policy describes how Hopeflex Air Services handles personal information collected through our website and service inquiries. We aim to collect only what we need, use it for clear purposes, and protect it with reasonable safeguards.
Overview
Hopeflex Air Services (“we,” “us,” or “our”) respects your privacy. This policy applies to information collected through this website, including contact forms, quote requests, newsletter sign-ups, and general browsing activity.
This policy does not cover third-party websites linked from our site. Those sites are governed by their own privacy practices.
Information we collect
We may collect the following categories of information, depending on how you interact with us:
- Contact details — such as name, phone number, email address, and property or service address when you submit a form.
- Service inquiry content — messages, preferences, or attachments you choose to provide.
- Technical data — IP address, browser type, device information, referring URLs, and general usage data collected through cookies or similar technologies.
- Communications — records of correspondence if you contact us by email, phone, or other channels.
We do not intentionally collect sensitive categories of personal data through this website unless you voluntarily include them in a message and we need that information to respond to your request.
How we use information
We use personal information for legitimate business purposes, including to:
- Respond to inquiries, provide quotes, and coordinate HVAC services.
- Communicate about appointments, follow-ups, or service-related updates.
- Operate, maintain, and improve our website and user experience.
- Send newsletters or promotional messages where you have opted in (you may unsubscribe at any time).
- Comply with legal obligations and protect against fraud or misuse.
Where required by applicable law, we rely on appropriate legal bases such as your consent, performance of a request you make, or our legitimate interests in operating and improving our services — balanced against your rights and expectations.
Cookies & analytics
We use cookies and similar technologies to keep the site functional, remember preferences where applicable, and understand how visitors use our pages. This may include analytics tools such as Google Analytics, which help us measure traffic and improve content.
You can manage or disable cookies through your browser settings. Note that blocking certain cookies may affect site functionality. For more about Google’s practices, see Google’s Privacy Policy.
Sharing & service providers
We do not sell your personal information. We may share data with trusted service providers who assist us in operating the website, hosting infrastructure, email delivery, analytics, or customer communication — subject to confidentiality and data-protection obligations appropriate to their role.
Website hosting and technical operations may be supported by Alto Valle IT as part of our hosting ops stack. We may also disclose information when required by law, court order, or to protect the rights, safety, and security of our visitors, team, or business.
Data retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy — for example, to respond to an inquiry, maintain business records, comply with legal requirements, or resolve disputes.
Retention periods may vary depending on the type of data and our relationship with you. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
If you believe your interaction with us is no longer secure, please contact us promptly using the details below.
Your rights
Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict certain processing, to object to particular uses, or to request portability where applicable.
To exercise these rights, contact us at sales@hopeflexair.com. We may need to verify your identity before fulfilling a request. We will respond within a reasonable timeframe and as required by applicable law.
Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Where appropriate, we may provide additional notice of material changes. Continued use of the website after an update constitutes acknowledgment of the revised policy.
Contact
For privacy-related questions or requests, contact sales@hopeflexair.com.